TechExcel's Integrated HelpDesk Suite

TechExcel HelpDesk provides you with a suite of products that offers all the functions you need to manage your current business requirements with the flexibility to adapt to all of your future needs. The TechExcel HelpDesk suite has been designed to be truly seamless. Each application in the suite was specifically designed as a part of the overall solution virtually eliminating integration costs. TechExcel offers each of the following core-applications in our HelpDesk solution:
 

 

ServiceWise the employee help desk that manages all facets of your internal support process, no matter how simple or complex. It provides all the workflow power you will ever need to enforce business rules and optimize your business processes. Its built-in Web portal provides the most efficient self-service platform for your employees, including features such as incident submission, status checking, Web conversations, and knowledge base searching. Support incidents can be automatically routed to the appropriate support team member based on their workload and skills, and then, in special cases, escalated to management or level-2 support. ServiceWise also integrates seamlessly with AssetWise and FormWise to efficiently manage and track all of your company's assets and to automate all forms-based processes.

FormWise a Web-based forms solution that manages the flow of information exactly as your business requires. It integrates fully-customized Web forms directly into your help desk processes, streamlining the data-gathering and tracking processes. It can be used to manage forms like employee registration forms, satisfaction forms, and request for action forms.

AssetWise a complete asset management solution that optimizes all aspects of your asset-related processes, like detailed asset tracking by serial number, inventory tracking, service & repair, spare parts management, and asset requests. It empowers your support team and your end users to directly manage all relevant assets and their associated operations. AssetWise also seamlessly integrates with all of the TechExcel HelpDesk applications to ensure complete synchronization of all asset management activities.
 
System Requirements
 

Client: Windows 2000/XP, Pentium II PC, 256 MB memory, 1024x768-capable graphic resolution, and 200MB free hard disk space.
 
Server: Windows 2000/2003 , Pentium 3 800MHz+ , 512MB memory and 1 GB of free hard disk space, Microsoft Internet Information Server 5.0 and above.

Web Browser: MS IE 5.5 and above, and Netscape 6.0 and above.

Database: MS SQL Server, Oracle, or MS Access.