Having our internal QA teams and studio development teams on the same system enables us to improve our communication and more efficiently coordinate our workflow throughout various parts of the company.

The features ServiceWise offered exactly met what we were looking for. Because ServiceWise has been so flexible and easy to configure we were able to use this tool to discipline our business processes.I appreciate TechExcel's support and continual refinement of this application even as they pursue aggressive development of other front office applications. With this kind of synergy the sky is the limit as we implement future enhancements of this product.

TechExcel had what we were looking for: a scalable support center solution that gave us the option to add more CRM functionality down the road. Not only did their product make more sense than any of the other products I had seen, but it cost less than half of what other vendors were charging for their products.

I would definitely recommend ServiceWise because of the flexibility of the admin module, the ease of customization, and the openness of the database which allows access to the data so we can create reports and integrate with other tools.We really needed a tool to manage all of our incidents and this tool is really able to do the job.I dreamed of a system and I found it in ServiceWise.

It's a very flexible product that allows you to do whatever you want. If you want to design a workflow, you can do it. If you want to notify people in a particular way, you can do it. If you want to integrate a document or an attachment, you can do it. If you want to use specific reports, you can do it.I would definitely recommend ServiceWise. The product is extremely flexible so you can design it in the way you want to provide you with the results you want.ServiceWise is extremely flexible, but it's also very powerful.

ServiceWise helps us to be more productive.which makes my life easier. It is a very user friendly, feature rich application. I frequently receive calls from potential ServiceWise clients and I always recommend the product.