First American Corporation, a leading provider of title insurance and information services, is using TechExcel HelpDesk to support over 30,000 employees across numerous business units. Using TechExcel HelpDesk, First American saved millions in upgrades and licensing, and has lowered total cost of ownership an estimated 84%.

The Vantra Group, a leading provider of Internet-based brokerage solutions, switched to ServiceWise when they realized their current solution lacked the workflow capability and customization features they required.

Sanmina Corporation provides a cost-efficient, design and manufacturing solution to the world's leading original equipment manufacturers (OEMs). When their international expansion led to rapid growth they realized that they needed a more robust system, capable of handling their increasing needs. They switched to ServiceWise to manage their support incidents.

Fujitsu Software comprises mainly software developers and a technical support staff, which service FS's thousands of customers. When handling redundant support calls via phone was unnecessarily taxing their support staff, Fujitsu Software moved to ServiceWise. No they have more time to work on higher revenue-producing projects such as pre-sales and consulting.

XACCT Technologies is the market and technology leader in intelligent business infrastructure software for Internet carriers and network service providers. XACCT was using a proprietary system for customer support. But, it lacked the ability to customize, had poor alerting and notification capability, and did not provide customers with Web access. They switched to ServiceWise because of the Web access and because modifying and designing the system was very flexible.

Recruitsoft delivers the most complete online recruiting solutions for leading companies across many industries. When choosing a support solution, it was imperative that they select a tool that would allow their customers to use the product through the Web and would also support their customer via the Web. ServiceWise delivered all the things they were looking for: web access for their customers, an open system with access to the data, and the flexibility to customize the system according to their needs.

Palomar Technologies is a leading manufacturer of Hybrid and Semiconductor equipment for first-level interconnect, specializing in the assembly of automated ball bonders, wedge bonders, die bonders, and fully-automated assembly lines. Palomar needed a much more robust Customer Support solution and began evaluating some of the leading products on the market, including ServiceWise, Remedy, Astea, and ServiceTrack. They selected ServiceWise because it provided the high-end functionality they required, it was very straightforward to install and configure, and it represented a great long-term value for such a high-end product.

TriTech Software Systems develops, integrates, and supports advanced computer-aided dispatch solutions and associated software applications for the public safety industry. TriTech needed a robust customer service solution to replace a difficult to maintain, internally developed application.